About Vance
Since 1998, I have provided dependable service to customers, and remained a hard worker. I enjoy the face-to-face interaction with my clients the most. I go that extra mile to make sure they are satisfied with their service. Being honest, straightforward, and knowledgeable are a few of the reasons why customers enjoy working with me. The ultimate goal is to do everything possible to make the experience simple and pleasurable for my clients. Throughout my career in the auto industry, I have won many awards and been recognized for many accomplishments, including being the co-chair of the Virginia Beach Auto Show. I studied at the University of Maryland. Some of my favorite sports and hobbies include basketball, golf, baseball, football, and a nice game of pool. I’m also a big fan of the Redskins.
Customer rating
4.7 / 5 based on 561 ratings (372 written reviews)
Recent reviews
The service was excellent. My whole experience was very pleasant.
— Gregory D. ,
Excellent from start to finish!
— Neil C. ,
My experience with Sterling BMW and with my salesperson Vance was excellent and very professional. It was an awesome experience and very happy buying my first BMW from BMW of Sterling.
— Grace P. ,
Vance Doughty was very professional and knowledgeable during this sales experience with BMW of Sterling. I would rate him in the top 3 of my cumulative vehicle purchases over the past 40 years.
— Alvin M. ,
Professional and courteous
— Sean S. ,
Vance was very patient and listened and found me the car that I was looking for. He was attentive but not at all pushy. Very professional. I would certainly recommend him.
— Lisette T. ,
Unfortunately, Vance appeared focused solely on closing the sale rather than ensuring a smooth and satisfactory customer experience. My new build was delivered to BMW of Sterling late in the evening on 7/30, and on 7/31, Vance worked tirelessly to get me to sign the paperwork. However, he did not ensure the vehicle was properly inspected prior to delivery. As a result, a critical software update was missed, rendering much of the infotainment system inoperable. In addition, he struggled to have the battery charged to the factory-required 90% for my PHEV model, which forced me to return to the dealership hours after the deal was completed. He also failed to provide any meaningful instruction to my wife and me on the use of the vehicle’s technology. This is why I discovered the infotainment issue only after I had already driven off the lot. While Vance clearly knows how to push a deal through and help the dealership meet month-end sales goals, his lack of focus on customer service is disappointing. Customer service builds trust and, more importantly for a salesperson, encourages repeat business and referrals. Unfortunately, due to this experience, I will not be returning to BMW of Sterling to purchase another vehicle from him.
— Zacary D. ,
Working with Vance was an exceptional experience provided by great advice, information and a wealth of knowledge. Throughout the whole process, he made the transition to a new vehicle easy and painless. Because of Vance, my family and I will be BMW owners for life. Soon to be back for more purchases.
— Angela E. ,
Positive experience. Vance was engaging, patient and knowledgeable.
— Christine H. ,
Vance is an amazing customer advisor. He understands client’s priorities and planned ahead accordingly. His customer handling skill is A++. He is a very very trustworthy person and great advisor. Overall experience with BMW of sterling is excellent. 👍
— Debasis R. ,
Specialties
- X5
- X5 xDrive 40i
- 3 SERIES
- X3
- X3 xDrive 30i