About Sarina
Hello, my name is Sarina, and cars have been a part of my life since childhood. Growing up with a father who worked on and LOVED cars, I was always the "little flashlight girl," right by his side. This hands-on experience sparked my love for the technical side of vehicles and fueled my passion for understanding how they run and perform. Over the years, that childhood fascination has evolved into a fulfilling career. After graduating, I made the decision to pursue my passion. My first job led me to automotive school, where I developed a particular interest in German vehicles. Today, as a Service Advisor at BMW, I’m able to help customers maintain their vehicles and keep them in peak condition. My goal is to guide you through the service process with advice and a genuine commitment to your car’s performance. Outside of work, I’m passionate about fitness, believing that the same dedication and precision required to maintain a high-performance car are essential in achieving personal goals. I strive to provide outstanding service and ensure that your experience is seamless and enjoyable, from start to finish.
Customer rating
4.8 / 5 based on 262 ratings (153 written reviews)
Recent reviews
Sarina and BMW of Sterling was great!
— Danny O. ,
Sarina is an outstanding. She is always very responsive and knowledgeable for whatever you need for your car. Highly recommend.
— Sue Ellen R. ,
My experience with Sarina was great! She was professional with the business side of things and she was able to answer any questions that I had regarding my vehicle repairs.
— Courtney B. ,
Sarina is an excellent service advisor. She kept me informed and took great care of my X4M
— Michael C. ,
Sarina, did a great job arranging the Service set up to make a wonderful experience to get & out in a timely manner.
— Abraham E. ,
Great communications with customer, providing updates and status on vehicle being serviced. Overall, excellent customer service.
— Shana C. ,
Sarina is kind and patient in explaining the complicated procedures and charges. She has concern for her "aging" clients and is helpful in answering questions and concerns. I will ask for her whenever I take my BMW in for servicing.
— Janet S. ,
I had a great experience at the BMW dealership. The team was professional, knowledgeable, and made the entire process smooth from start to finish. They took the time to explain everything clearly, kept me updated throughout, and made sure I was completely satisfied before I left. The level of customer service and attention to detail really stood out, definitely what you’d expect from a premium brand. Highly recommend.
— Caesar N. ,
Sarina was helpful. My low rating score is for this BMW location - I brought my car service to pay for unnecessary alignment. The mandatory service alert is still on my dashboard and 1 day later my windshield wiper fluid is low. So essentially I feel service was inadequate. I paid for something I didn’t need to and still have low windshield wiper fluid and a service alert enabled. I know this is an EV, however how did we miss this?
— Krystal P. ,
What a fantastic service experience! As always, Sarina went above and beyond to provide me with great service and care. Sarina kept me well informed with lots of updates from start to finish during my appointment. She truly cares about her customers. 10/10 service!
— Donald B. ,