About Mauricio
I'm a Service Advisor with five years of experience. Born and raised in Herndon, Va. I'm a dedicated and hardworking individual who takes pride in keeping my commitments. Outside of work, I enjoy playing flag football and basketball – activities that have taught me teamwork and the importance of following through. I'm a big Golden State Warriors fan.
Customer rating
4.8 / 5 based on 316 ratings (179 written reviews)
Recent reviews
Professionally
— Thanh T. ,
Mauricio Cuerva is an outstanding Service Advisor and an example of the customer service I expect from the BMW brand. He is professional, knowledgeable, and attentive. He listens to my concerns and provides valuable advice and assistance. I look forward to working with Mauricio in the future.
— Seth G. ,
Mauricio is always attentive and keeps me fully apprised of the status of repairs. it is a pleasure to have him as my service advisor.
— Robert E. ,
Mauricio was great. He was very pleasant and professional. I was not happy about being charged for a loose gas cap but he handled it well. Outside of that he communicated throughout the diagnosis and got me checked out quickly at pickup.
— Lakeetra C. ,
Excellent! He kept me informed every step of the way!
— Natalie B. ,
Perfecto! Mauricio provided exceptional, top-tier service from drop-off to pickup. He communicated clearly, kept me updated the entire time, and made the whole visit completely seamless. True 10/10 experience!
— Zhiqiang J. ,
Mauricio was very professional and communicated everything about my vehicle. The whole process was easy and convenient.
— Lydia Z. ,
Mauricio is professional and thorough. I wholeheartedly recommend him as your next Service Advisor if you ever find yourself in need of BMW service.
— Catherine P. ,
Mauricio was very courteous, knowledgeable and competent.
— Charles B. ,
Thank you for the above and beyond service!
— Aaron P. ,