About Jeff
Hi! I’m Jeff Shade, and I have worked in the automotive service industry since 1984. I spent the majority of my career as a technician. I was also a Shop Foreman for 10 of those years. I have been a Service Manager for the last five years until joining the team at BMW of Sterling. Making customers happy is one of my passions, and I work extremely hard to exceed their expectations. When it comes to explaining repairs, I’m excellent at that job due to being a technician for many years; however, I broke my arm and can no longer work on vehicles, but I still share my knowledge with guests. Outside of work, I enjoy hiking, listening to music, and sports. I’m a big fan of hockey and the Boston Bruins.
Customer rating
4.8 / 5 based on 1544 ratings (1026 written reviews)
Recent reviews
Jeff is always responsive & helpful. He’s just a great guy.
— Elizabeth T. ,
He was great. Explained options to repair and patiently helped me through the sometimes overly complicated interface associated with approving a repair.
— Lorraine C. ,
Great service as always. Highly recommend Jeff for service and taking care of your Mini!
— Chris D. ,
He goes above and beyond. Jeff is always very thorough with everything he does; from answers questions, making sure I feel confident and comfortable with the services he’s advising for my vehicle. It makes a huge difference because I feel valued and taken care of, which makes me confident that my vehicle is in great hands with him and the techs. I live 1.5 hours away from this dealership, but it is ALWAYS worth the commute because of the comfort and communication Jeff provides. Thank you so much, Jeff! You’re a gem in this auto world profession.
— Lina D. ,
A good guy, and easy to talk with about service options.
— Garvan A. ,
Excellent as always
— Antonio C. ,
Terrific!
— Louis M. ,
Very good, took care of all problems in a timely manner.
— Robert B. ,
Sa usual - perfect!
— Bret L. ,
Outstanding
— Guillermo T. ,