About Jeff
Hi! I’m Jeff Shade, and I have worked in the automotive service industry since 1984. I spent the majority of my career as a technician. I was also a Shop Foreman for 10 of those years. I have been a Service Manager for the last five years until joining the team at BMW of Sterling. Making customers happy is one of my passions, and I work extremely hard to exceed their expectations. When it comes to explaining repairs, I’m excellent at that job due to being a technician for many years; however, I broke my arm and can no longer work on vehicles, but I still share my knowledge with guests. Outside of work, I enjoy hiking, listening to music, and sports. I’m a big fan of hockey and the Boston Bruins.
Customer rating
4.8 / 5 based on 1564 ratings (1042 written reviews)
Recent reviews
Jeff did a good job but it seemed like he was the only Mini service support in the bay so there was a slight delay
— Lee B. ,
Jeff's the absolute best service advisor for my mini and X1. He tells it like it is, therefore I can trust him. Always very pleasant and professional in his demeanor and a pleasure to deal with. I wish more of your service advisors were like him, because there's definitely one young man there who needs Jeff's training and guidance. Thanks for being who you are and always doing a great job, Jeff! When you leave, I stop going there. Thank you, Bob S.
— Bob S. ,
Very knowledgeable, straightforward, and honest. i would recommend Jeff to any mini owner because he knows what he’s doing. Made a very stressful experience easy.
— Hermela G. ,
Always great service here at Sterling BMW. Jeff and team are the best!
— Thomas S. ,
Efficient
— Robert V. ,
Jeff is awesome, always there to help and answer any questions.
— Praveer T. ,
Great experiencw
— Chris B. ,
Jeff Shade is hands down the most outstanding service advisor I have worked with. He went above and beyond to ensure I received the highest level of service. His communication, attention to detail, professionalism, and genuine commitment made the entire service experience exceptional. Jeff communicated clearly, kept me informed throughout the service process, and made sure all my questions and concerns were addressed. His honesty, responsiveness, and commitment to customer satisfaction really set him apart. In fact, I come to MINI Sterling for service because I know Jeff will make the entire experience smooth, stress-free, and hassle-free.
— Neha P. ,
Great experience. Very helpful and thorough. Highly recommend!
— David B. ,
Jeff is highly professional, knowledgeable, and helpful, and primarily why MINI customer service is top rate at BMW Sterling.
— Tara V. ,