About Jeff
Hi! I’m Jeff Shade, and I have worked in the automotive service industry since 1984. I spent the majority of my career as a technician. I was also a Shop Foreman for 10 of those years. I have been a Service Manager for the last five years until joining the team at BMW of Sterling. Making customers happy is one of my passions, and I work extremely hard to exceed their expectations. When it comes to explaining repairs, I’m excellent at that job due to being a technician for many years; however, I broke my arm and can no longer work on vehicles, but I still share my knowledge with guests. Outside of work, I enjoy hiking, listening to music, and sports. I’m a big fan of hockey and the Boston Bruins.
Customer rating
4.8 / 5 based on 1531 ratings (1018 written reviews)
Recent reviews
Sa usual - perfect!
— Bret L. ,
Outstanding
— Guillermo T. ,
I took my car in for routine maintenance and a state inspection. Jeff advised me to get new tires on the rear, which I agreed to. Im not sure what happened, but my car ended up staying at Sterling Mini for 3 weeks. The service department worked tirelessly to figure out what was wrong. When I finally got it back it was operating perfectly. The service department was great at keeping me informed. And I was very grateful for the loaner!
— Laura C. ,
Explains everything
— Daisy C. ,
excellent
— Janelle M. ,
It is always a pleasure to deal with Jeff. He is wonderful at customer service. He goes the extra mile to make sure everything is taken care of in a way that makes it easier on the customer.
— Sherie J. ,
Excellent :)
— Selim E. ,
Jeff was great, completely clear with maintenance needs.
— William D. ,
Jeff is always professional, knowledgeable and caring. Thanks Jeff!
— Leland R. ,
Great as always
— Diane S. ,