About Jeff
Hi! I’m Jeff Shade, and I have worked in the automotive service industry since 1984. I spent the majority of my career as a technician. I was also a Shop Foreman for 10 of those years. I have been a Service Manager for the last five years until joining the team at BMW of Sterling. Making customers happy is one of my passions, and I work extremely hard to exceed their expectations. When it comes to explaining repairs, I’m excellent at that job due to being a technician for many years; however, I broke my arm and can no longer work on vehicles, but I still share my knowledge with guests. Outside of work, I enjoy hiking, listening to music, and sports. I’m a big fan of hockey and the Boston Bruins.
Customer rating
4.8 / 5 based on 1425 ratings (929 written reviews)
Recent reviews
Jeff was very helpful and professional. He was proactive and timely in his follow-up.
— Sharon P. ,
Jeff goes stars and heavens above to make sure that all of the customers are taken care of properly.
— Jennifer S. ,
Jeff is friendly, professional, and detail-oriented
— John K. ,
Jeff is friendly and knowledgeable. He always makes sure we are well taken care of.
— Jason S. ,
Jeff is great. I see him once a year. My MINI is well taken care of, always completed on time and with good communication. Highly recommend.
— Thomas M. ,
Great attitude, set expectations and delivered, very happy with Jeff!
— Brant K. ,
I usually come in from a distance, and Jeff is always very accomadating, and helpful. Rest assured that you are in good hands when you pull in. He is a great service advisor. Many thanks to you and your advice sir.
— Wil A. ,
Jeff is knowledgeable and responsive.
— Kyle M. ,
I had a marvelous experience during servicing my MINI car. Jeff provided excellent service to my car. He was very courteous, listened to what concerns I had in the car with patience. he did a great job in diagnosing the problem and fixed it in a short time. Thank You Jeff. Looking forward to see you in my next car service.
— Selim E. ,
Excellent, good job Jeff.
— Gladys B. ,