About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 741 ratings (414 written reviews)
Recent reviews
Outstanding service!
— James K. ,
Very good.
— Vikas S. ,
Devon was fantastic to work with. He communicated clearly throughout the entire process, kept me updated every step of the way, and made everything easy to understand. I’ve worked with him before and always trust his judgment and recommendations. He’s knowledgeable, professional, and genuinely cares about providing great service. Highly recommend working with Devon!
— Paavan N. ,
DEVON HESS is an exceptional service advisor. Devon is the "go to" guy at Sterling. He's knowledgable and honest. Devon truly craesabout keeping your vehicle in top running condition. I highly recomend Devon.
— Teresa W. ,
Very professional. Devon has an encyclopedic knowledge of BMWs. He is my preferred service advisor.
— Curtis E. ,
Easy in, easy out.
— David M. ,
Excellent customer service—very responsive, professional, and helpful throughout the entire process
— Altug G. ,
Overall experience was easy and technician, Devon, was helpful and answered all of my questions.
— Brittany S. ,
Very friendly, informative, and helpful.
— John C. ,
Devon was a tremendous help when I brought my 2025 x6 in for its first service. He walked me through the process and was super knowledgeable and friendly. I will return for my next maintenance check thanks to his great customer service. Thank you Devon.
— Lashaye W. ,