About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 829 ratings (472 written reviews)
Recent reviews
Always taken great care of my car.
— Clayton C. ,
Devon was great! So helpful and professional. A pleasure to work with.
— Bethany M. ,
Great service
— Nada A. ,
Excellent service, very professional and great turnaround time on my service appointment provided by Devon. Took good care of my concern and had the car back to me as promised in a timely manner.
— Mohammad A. ,
BMW Service is the best... Anywhere.
— George K. ,
Devon is always friendly, professional, and welcoming. We never feel like he’s trying to sell us something we don’t need, and we really appreciate his honesty and expertise. We always know our BMW is in good hands with Devon!
— Gary P. ,
Very Good
— Samina C. ,
Excellent experience with Devon during my most recent service visit!
— Challenge G. ,
Devon was great, but the service was way longer than expected (likely not his fault - probably over booking) and it made me late to my next appointment, which was 3 hours apart. And he delivered bad news about another thing that is going wrong on what should be a superior vehicle. It was disappointing. It wasn't his fault. He is just the messenger. Still - it makes me dislike bringing my car in for service. I'm still a frustrated but hopeful customer.
— Jean A. ,
Devon was awesome! i was using crutches and he went above and beyond to bring the car to where i was so that i didn’t need to be hopping around. He showed empathy and great customer service where he was not required to. Thank you Devon
— Dainty M. ,