About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 848 ratings (482 written reviews)
Recent reviews
Always a pleasure working with Devin
— Charles S. ,
Devon is a fantastic service representative. I trust him, and that keeps me returning to Sterling BMW for repairs.
— Laurel M. ,
Thank you for suggesting and fixing all the required services.
— Srinivasa S. ,
Devon is a great professional and very knowable. He makes me feel like a valued customer every time I visit the BMW dealership. I make a point of only dealing with Devon because I know I will be taken care of.
— Ricardo M. ,
Devon is really helpful, professional, and effective.
— Bethany M. ,
Professional, knowledgeble and curteous. Efficient communication.
— Devika W. ,
Wonderful service department hands down left Rockville for these guys because they go over beyond and communicate. Best bmw around I will forever buy from and use them. Recommend people to switch to Sterling ASAP
— Madeline O. ,
Overall good. Only problem was it took a long time for dealership to find my keys so they could bring me the car. Somone never looked very hard. My key was behind someone elses.
— Charles G. ,
Excellent, Devon communicates well, sets realistic expectations for service completion and provides a high level of customer service.
— Judith W. ,
He’s awesome! Give him a raise! He deserves it!
— Sunny S. ,