About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 786 ratings (443 written reviews)
Recent reviews
Great experience made me feel like a valued client.
— Gary O. ,
Devon is detailed oriented and very responsive. I'm also impressed by his knowledge which makes dealing with Sterling BMW very smooth.
— Brian C. ,
Devon is great to work with. He takes the time to explain issues and provides helpful feedback during the repair process.
— Shaun K. ,
Fantastic
— Najam Ul Hassan S. ,
Devon provided a 10/10 experience. The video inspection walk through was very helpful and transparent. He kept me updated and ensured my car was ready on time. Highly recommend!
— Shawn S. ,
Awesome and seamless. Thank you for a great service.
— Gurpreet B. ,
Devon is always a pleasure to work with. He makes sure I know what my car needs and is good about ensuring I get my car back in a timely manner.
— Charles R. ,
Excellent service experience - professional, efficient, courteous, informative.
— John E. ,
Devin is always a consummate professional and works diligently to serve his customers!
— Yvonne C. ,
Devon is the gentleman that makes the BMW experience work. Give him a raise or at least promote him.
— Mark M. ,