About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 721 ratings (400 written reviews)
Recent reviews
Excellent. Devon was very professional, patience and honest. When unanticipated issues arose, he was honest about sharing the truth and went above and beyond to help minimize the financial impact by finding available discounts as well as minimizing the delay it may have caused.
— Andia H. ,
Expert detailed advice by Devon Hess. He shows his concern for that of the customer followed by excellent respect and customer service. I will bring my X7 back soon for service and customer care. Thx, Colonel Tynes.
— Lonzer T. ,
great! like I said in the past, this man needs a raise!!!! great customer service!
— Sunny S. ,
Devon was great and when most were ignoring me in the service bay with my vehicle he was attentive and friendly. Great customer service!
— Anita H. ,
Really Good.. thank you so much
— Kevin P. ,
He was excellent and provided all the details of the service.
— Vinod K. ,
10
— Lisa C. ,
I always ask for Devon when servicing my vehicle because he is the best service advisor I have ever dealt with.
— Theodore G. ,
Good communicator.
— Paul W. ,
Devon is an outstanding BMW service advisor! He’s knowledgeable, very personable, and takes the time to explain service needs in a way that’s easy to understand. He truly goes the extra mile to ensure a great customer experience. I will continue to take my X7 to Sterling BMW as long as Devon is my Service Advisor. Highly recommend working with him!
— Larita J. ,