About Devon
Welcome! I’m Devon Hess, a Service Advisor who joined the auto industry in 2012. I’m known for stepping up to any challenge with confidence! I studied at Arizona State University and am a big fan of all things automotive, especially European Luxury. My partner and I are soon to be wed, and we’re coming up on 8 years! We have two four-legged kids, Jake and Charlie. When I’m not relaxing at home, I enjoy being out spending time with friends, can usually be found at a local brewery or around a fire pit in the fall. I also love taking trips to visit family in Las Vegas. To me, Vegas is more than a tourist attraction; it’s a second home, and I love the mountain scenery and Red Rock National Park. While at home in VA, you can catch me at Cars and Coffee on Sunday Mornings. Brewery’s and BMWs are my favorite topics, so feel free to strike up a conversation. I take great pride in my customer satisfaction. Please stop by and see me! I’m always ready to step up and exceed your expectations!
Customer rating
4.8 / 5 based on 762 ratings (427 written reviews)
Recent reviews
Here’s a Yelp Elite-caliber version that highlights both the advisor and the service experience: Exceptional service experiences are often the result of exceptional people, and that has certainly been my experience with Devon. As the service advisor for my BMW 530i xDrive, Devon has consistently demonstrated professionalism, honesty, and expertise. What stands out most is that he takes the time to understand what I’m looking for and then presents real options that align with my goals rather than simply recommending the most expensive solution. Trust is a significant factor when it comes to vehicle maintenance and repairs, especially with a luxury vehicle, and Devon has earned that trust. He has always been transparent in his recommendations, straightforward in his communication, and genuinely focused on helping me make informed decisions about my vehicle. In an industry where finding someone knowledgeable is important, finding someone knowledgeable and trustworthy is invaluable. Devon has proven to be both. Because of the level of service he provides, I continue to return for my BMW service needs with complete confidence. I cannot say enough about how pleased I have been with the service I’ve received under his care. His professionalism, customer service, and commitment to doing things the right way have made a lasting impression. Devon is a tremendous asset to the dealership, and I highly recommend him to anyone looking for a service advisor they can trust.
— Rasheed L. ,
Great service by Devon and BMW. Thank you.
— Holly W. ,
I was very satisfied, received well cared service, was very courteous, I was a happy customer.
— Arturo E. ,
10/10. Devon was great! He kept me informed throughout the entire process. He went above and beyond and hand washed a few areas that required it on my vehicle. He was professional and courteous which i really appreciated. I will definitely go back to Devon for my BMW needs.
— Franzuha B. ,
Great experience with him and his knowledge of BMW vehicle services
— Al L. ,
Anh ấy rất nhiệt tình và tận tâm có trách nhiệm, hỗ trợ mọi thật tuyệt.. cám ơn Devon rất nhiều
— Kevin P. ,
Devon is a great advisor who makes sure to address the issues with my BMW. I am very happy about continue working with Devon on the future.
— Ricardo M. ,
Took good care of my service and answered all my questions, and needs while servicing the car.
— Mohammad K. ,
Very nice guy
— Keino W. ,
Devon is really helpful and personable.
— Bethany M. ,