About Candice
Hi, I'm a Service Advisor at Sterling Motorcars. I've been in the area for two years, originally from Westminster, MD. Before joining the team, I studied at Johnson & Wales University and also spent time in Guatemala. I have certifications in culinary arts and life coaching, and I'm proud to have received an award for leadership in my coaching work. My approach to customer service is built on genuine connection. I believe in taking the time to really get to know people – asking how they are, how I can support them, and even chatting about movies, books, or whatever they feel comfortable sharing. I work hard to create a positive environment within our team, and I love that we support each other throughout the day. Our community feels close-knit and supportive, both within the workplace and beyond. I'm passionate about helping customers achieve their goals for their vehicles and providing them with a service experience that makes them want to return. Ultimately, I want people to love driving their cars. In my free time, you'll find me watching movies, listening to music, relaxing by the water, or spending time with family and friends.
Customer rating
4.9 / 5 based on 287 ratings (176 written reviews)
Recent reviews
Good. She was very nice.
— Mona C. ,
Terrible! I was charged for Diagnostic when I never requested it! Sitting in front seat pointing to cigarette litter and claiming that 1h service was done is B.S. I specifically when arrived requested only to replace the fusers, that is something you can google and replace! False charges were added! Let’s post on google and yelp too for Sterling’s BMW.
— Alexei B. ,
Candice was attentive to detail of what needed to be addressed for my car. Much appreciative of double checking on my week being and the status of my car.
— Dae K. ,
Fantastic. I will seek out Candice when I next need to bring my vehicle in for service.
— Jennifer E. ,
Candice was great throughout the whole process. My car needed some serious work + dealing with insurance. Candice kept me informed and was able to help me a lot when I needed. I'd recommend family and friends to reach out to Candice for their BMW's service needs.
— Ramon D. ,
I had a great experience with the service department. My service advisor was professional, friendly, and very helpful throughout the entire process. Candice kept me informed, answered all of my questions, and made sure everything was taken care of properly. I really appreciate the excellent customer service and attention to detail.
— Goran B. ,
She was great. Very kind and very patient.
— Hollis A. ,
Candice has been helpful, in scheduling my service, and keeping up with what's going to needed next. Thanks!
— Charles W. ,
My experience with getting my M4 repaired has been pretty trying. It still has the same issue after being in the shop five times. However, Candice has been good keeping me updated and trying to push the paperwork higher.
— James T. ,
Good service.
— Harris B. ,