About Candice
Hi, I'm a Service Advisor at Sterling Motorcars. I've been in the area for two years, originally from Westminster, MD. Before joining the team, I studied at Johnson & Wales University and also spent time in Guatemala. I have certifications in culinary arts and life coaching, and I'm proud to have received an award for leadership in my coaching work. My approach to customer service is built on genuine connection. I believe in taking the time to really get to know people – asking how they are, how I can support them, and even chatting about movies, books, or whatever they feel comfortable sharing. I work hard to create a positive environment within our team, and I love that we support each other throughout the day. Our community feels close-knit and supportive, both within the workplace and beyond. I'm passionate about helping customers achieve their goals for their vehicles and providing them with a service experience that makes them want to return. Ultimately, I want people to love driving their cars. In my free time, you'll find me watching movies, listening to music, relaxing by the water, or spending time with family and friends.
Customer rating
4.9 / 5 based on 315 ratings (193 written reviews)
Recent reviews
Excellent
— Dana K. ,
Great customer service
— Yasmina Q. ,
Professional and pleasant as always.
— Philip D. ,
Candice is always very kind, professional, and thoughtful when I am in the service center.
— Andrea M. ,
I had a very nice experience with Candice. She periodically informed me of the progress of the service.
— George A. ,
Great person
— Srinivas K. ,
I specifically scheduled my appointment with Assad Ahmed, but when I arrived right on time, he refused to assist me, saying he was too busy that day. This completely defeats the purpose of making an appointment in the first place. What made the experience even more frustrating was that he questioned why I had chosen him, almost as if I needed to know him personally to book an appointment with him. Meanwhile, other customers who arrived after me were being helped while I was left waiting. After about 30 minutes, Candice noticed I was still waiting and approached me to ask what was going on. She immediately took the initiative, stepped in, and took excellent care of me. She was professional, attentive, and genuinely helpful. I truly appreciate her outstanding customer service. It's extremely disappointing that an employee like Assad can make a customer feel so unwelcome, especially when an appointment was made in advance. Experiences like this are exactly why I have avoided the Sterling branch. The only reason I would consider returning to this branch is because of employees like Candice. She deserves recognition for going above and beyond, while Assad's treatment of customers seriously needs to be addressed.
— Amir C. ,
Very smooth, great service from all team members
— Alana D. ,
Candice was very helpful and regularly provided updates throughout the vehicle repair process. She also did a great job coordinating insurance items. Candice is an excellent service advisor and highly recommended!
— Richard G. ,
1. Professionalism. 2. Courteous. 3. Integrity. Most of all, Candice went above and beyond to find my missing engine cover. There are not enough words to praise her.
— Dae K. ,